Staff Meeting Re:Set-back & Right Mindset 28Nov16
Attendance: Diane, Sheena, Ara, Risa, Vince, Me
Set Back
How do you face set-back like customer complain, inferior service delivery, damaged processed laundry? Advance notice needed from staff to superiors to communicate the problem and to find solution for it. Failure communicate means set-back when it reaches the customer and so what happened this day. The next time it will be happening at least we need information of what happened (coming from staff to superiors) so we can plan what to do and addressed the problem. One solution is to inform the customer ahead of time, Second to remedy what happened to their clothes, Third to speak to customer personally and extend apology for what happened.
Customer can be forgiving but failure to recognize our shortcoming despite of what happened can be unforgiving.
Right Mindset
I think that Staffs get traumatized when they had a bad experience on their work and the succeeding days and months of their stay would be to live in fear and continuous caution, but it should not be. I shared with them the Right Mindset that our mind and our subconscious mind need to develop. Like when you think of negative things that will happen it is most likely what happened in your life. Like when you have this fear of set-backs to work most likely it will happened. Same thing when we think that we're poor and never can get out of it, most likely it will happen to us.
It is like the story in the Bible when Moses instructed spies to look at the promise land on how they can conquer it most of the spies returned with fear and worries, instead of confidence and faith to GOD that they can conquer it, except for Joshua and Caleb who believed and have the faith and positive and right mindset to conquer the land. What happened, Joshua and Caleb who have the right mindset and the right heart who entered the promised land.
I challenged the Staffs for seven (7) days to think and imagine that before going to work at least five (5) minutes to think and imagine that everything is well when they travel going to work and when in work, every single details that they do, think of good things like, all laundry are properly processed and packed as it is with the customers, who received their laundry as they glad and grateful for our service. Do it at least for seven days and you will see the difference in your workplace.
Set Back
How do you face set-back like customer complain, inferior service delivery, damaged processed laundry? Advance notice needed from staff to superiors to communicate the problem and to find solution for it. Failure communicate means set-back when it reaches the customer and so what happened this day. The next time it will be happening at least we need information of what happened (coming from staff to superiors) so we can plan what to do and addressed the problem. One solution is to inform the customer ahead of time, Second to remedy what happened to their clothes, Third to speak to customer personally and extend apology for what happened.
Customer can be forgiving but failure to recognize our shortcoming despite of what happened can be unforgiving.
Right Mindset
I think that Staffs get traumatized when they had a bad experience on their work and the succeeding days and months of their stay would be to live in fear and continuous caution, but it should not be. I shared with them the Right Mindset that our mind and our subconscious mind need to develop. Like when you think of negative things that will happen it is most likely what happened in your life. Like when you have this fear of set-backs to work most likely it will happened. Same thing when we think that we're poor and never can get out of it, most likely it will happen to us.
It is like the story in the Bible when Moses instructed spies to look at the promise land on how they can conquer it most of the spies returned with fear and worries, instead of confidence and faith to GOD that they can conquer it, except for Joshua and Caleb who believed and have the faith and positive and right mindset to conquer the land. What happened, Joshua and Caleb who have the right mindset and the right heart who entered the promised land.
I challenged the Staffs for seven (7) days to think and imagine that before going to work at least five (5) minutes to think and imagine that everything is well when they travel going to work and when in work, every single details that they do, think of good things like, all laundry are properly processed and packed as it is with the customers, who received their laundry as they glad and grateful for our service. Do it at least for seven days and you will see the difference in your workplace.
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